FAQs
What type of documentation do you need to have a tax exempt account?
To set up a tax-exempt form you will need to create a login on our website. Once that login is created you will need to email your exemption form to our Customer Service Team at service@officesigncompany.com. Please indicate to them which email you used to create your login. Once the exemption is set up, our service team will email you back that it has been completed.I don't see what I'm looking For. Can you make my custom sign?
At Office Sign Company, we make custom signs each and every day. We try to showcase many of our best-selling signs on our website, but we simply have so much more to offer. Do not hesitate to contact us for variations of what we currently offer online, but also to challenge a very creative sign production team on your next custom sign.What is your production time on orders?
Our standard production time is 2 - 4 business days on all orders, but many orders are fabricated within 24 hours (not including shipping time - please review our FedEx ship times to your area here ). We also offer expedited shipping options and Rush Options for those needing a name badge, or any sign we make in a hurry.Office Sign Company is not open on weekends and we do not account for weekends and holidays in our production times.
For custom products that are not seen on our website and other extenuating circumstances, the production times will be longer. Still, we try our best to have all orders produced within two business days of an order being placed. We also work exceptionally well at expediting orders if a customer has a day set in mind that they need their product in hand.
Keep in mind, it is the customer's responsibility to communicate need by dates for any order. Please communicate order needs by dates, all while considering shipping times and weekends in your sign needs.
Do you provide digital proofs for signs?
Yes, we do - and it is entirely free of charge. We understand our customers' need for a digital representation of their sign either before an order is placed, or before it is moved into production. If you are interested in having our team create a digital proof, please send your request to artwork@officesigncompany.com and include the following information:- Sign or product you would like to have proofed
- Vector art file (will explain a few questions down) of your logo
- Text, font, and other pertinent details for the product
Our talented team of graphic designers is happy to work with customers until they are satisfied with how their designs look. If you put in a request for a digital proof, it is our goal to have that digital proof (in the form of a .pdf) sent your way within 24 hours. Once the proof is approved, orders will move forward.
Is there an extra charge for customization?
No. There are no additional charges for custom text, logos, colors and fonts that are used for products you order from Office Sign Company. Personalization is built into our costs on our website, so you will never be surprised with any hidden fees related to customizing your products.We understand that every individual and business has different needs. Customizing your sign to align with your workplace aesthetics or your company's brand is a crucial element in the implementation of new signage solutions. If you have any questions regarding customization, please feel free to contact our service team to find out more!
How can I receive a quote?
Although many customers call in to receive pricing on custom signs and bulk quantities, we can only send quotes through email. This makes sure that both the customer and our internal team have everything in writing as it relates to pricing of signage products.If you are looking to have a quote on a custom sign or a wholesale / bulk quantity, please reach out to our service team with your request and they will promptly provide you with a quote. Thank you for your understanding!