Careers

Position Summary: We are looking for a positive, energetic, and self-motivated Customer Service Representative to engage with customers about signs! This role involves assisting customers via phone, chat, email, and in-person, along with various other responsibilities.

Shift Hours: 8:30 AM - 5:00 PM CST (includes a 30-minute unpaid lunch and two paid 15-minute breaks).

Primary Responsibilities:

• Serve as the friendly and knowledgeable face and voice of Office Sign Company.
• Answer customer inquiries and provide expert guidance on products.
• Assist customers with order placement and processing.
• Maintain a high level of accuracy while multitasking in a fast-paced environment.
• Consistently deliver exceptional customer service with attention to detail.
• Stay up to date on company products, materials, and manufacturing processes.
• Resolve customer concerns with a problem-solving mindset and turn challenges into positive experiences.
• Work collaboratively with the Service Team to achieve common goals.
• Take initiative, work independently, and take ownership of assigned tasks.
• Bring innovative ideas to enhance customer experiences and help us continue to be the best sign company in the world.

Secondary Responsibilities:

• Proactively go above and beyond to contribute to company success.
• Approach challenges as opportunities for learning and growth.
• Foster a culture of service and teamwork, supporting co-workers, customers, and the community.
• Participate in discussions on department operations and improvements.
• Commit to personal and professional growth, as well as mentoring and supporting fellow team members.

Qualifications:

Technical Skills:

• Proficiency in phone and computer systems.
• Strong knowledge of MS Word and Excel (or similar software).
• Detail-oriented with fast, accurate data entry skills (preferred).

General Skills & Attributes:

• Positive attitude and team-oriented mindset.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently under deadlines.
• Problem-solving skills with a proactive approach.
• Excellent interpersonal and communication skills (written & verbal).
• Willingness to collaborate across departments for exceptional customer service.
• Open to feedback, continuous learning, and helping others succeed.
• Ability to stay organized, reliable, and adaptable in a dynamic work environment.
• Professional appearance and conduct.
• Have fun while making a difference!

Benefits & Perks:

• Competitive Pay: From $18.00 per hour
• Health, Dental, and Vision Insurance
• Long-Term & Short-Term Disability Coverage
• HSA & Flexible Spending Account Options
• 401(k) with Employer Matching
• Paid Life Insurance
• Generous Paid Time Off + 8 Paid Holidays
• Paid Training & Career Development Opportunities
• Amazing Company Culture – Be part of a supportive, fun, and motivated team!

Job Details:

Location: Fargo, ND 58102 – Must be able to reliably commute or plan to relocate before starting.

Job Type: Full-time

Expected Hours: 40 per week

Shift: Day shift, No nights

If you’re ready to join a dynamic, customer-focused team and bring a passion for service and innovation, we’d love to hear from you!

Position Summary: Office Sign Company is a leading provider of custom office door signs, architectural signage, conference room signs, and wayfinding solutions. Our extensive product range includes restroom signs, vinyl graphics, glass and window graphics, vehicle graphics, name badges, and more. We are committed to offering high-quality signs that meet the aesthetic and functional needs of professionals, law firms, hospitals, and businesses. Our exceptional customer service and support ensure a seamless experience for all our clients. Based in Fargo, North Dakota, we are dedicated to bringing your signage ideas to life..

Primary Responsibilities:

• Operate fabrication equipment, primarily engravers, and CNC routers to create high quality office and personal signage.
• Perform thorough cleaning and quality checks of all products before passing them on to other departments.
• Efficiently produce a wide variety of signs to reach and exceed departmental production goals and meet tight deadlines.
• Assist in the design and fabrication of custom signage to help our customers with their needs using a multitude of materials and processes.
• Understand machine capabilities and processes to help maximize efficiency and quality.
• Learn to troubleshoot variances in materials and make machine adjustments accordingly.
• Assist with prototyping new processes and signage ideas to increase our catalog of products.
• Develop and maintain in-depth knowledge of Office Sign Company and affiliated brand’s products and services.
• Perform routine cleaning and maintenance of production equipment to ensure high quality products and efficient production.
• Be able to communicate clear needs and ideas through verbal and written communication in a positive, professional manner.
• Consistent communication to your team and manager..

Secondary Responsibilities:

• Provide backup support to other production departments with the willingness to jump in and help when necessary.
• Research industry trends on signage and educate team members on research.
• Contribute to high-level discussions about department operations and growth.
• Other duties or responsibilities as assigned by your manager.

Qualifications:

Technical Skills:

• At least 2 years of experience working with CNC machines preferred.
• Knowledge or prior experience utilizing Adobe Illustrator, or similar software.
• Previous experience with maintaining shop equipment and materials, as well as troubleshooting and diagnosing machine malfunctions/failures.
• Must possess strong interpersonal and communication skills.
• Must have excellent attention to detail and accuracy.
• Must possess a strong knowledge in technology, including computers, manufacturing equipment, and RIP software.

General Skills & Attributes:

• Must demonstrate the following key attributes in all interactions: positive attitude, accountability, respect, integrity and trust
• Must have the ability to manage multiple projects simultaneously.
• Must be able to work effectively with other departments within the company to understand their requirements and factor this information into serving our customers.
• Must be task-oriented and willing to learn new processes.
• Must be willing to receive feedback/direction and respond positively.
• Must have excellent adaptability and resourcefulness.
• Must be able to communicate openly with team members and management about ideas, problems, needs, and concerns.
• Make the company a better place because of your positive presence and your abilities.
• Must be willing to HAVE FUN and go the extra mile to facilitate the best customer service experience possible

Benefits & Perks:

• Competitive Pay: From $39,520 per year
• Health, Dental, and Vision Insurance
• Long-Term & Short-Term Disability Coverage
• HSA & Flexible Spending Account Options
• 401(k) with Employer Matching
• Paid Life Insurance
• Generous Paid Time Off + 8 Paid Holidays
• Paid Training & Career Development Opportunities
• Amazing Company Culture – Be part of a supportive, fun, and motivated team!

Job Details:

Location: Fargo, ND 58102 – Must be able to reliably commute or plan to relocate before starting.

Job Type: Full-time

Expected Hours: 40 per week

Shift: Weekday shift, No nights

If you’re ready to join a dynamic, customer-focused team and bring a passion for service and innovation, we’d love to hear from you!