Careers

Position Summary: We are looking for a positive, energetic, and self-motivated Customer Service Representative to engage with customers about signs! This role involves assisting customers via phone, chat, email, and in-person, along with various other responsibilities.

Shift Hours: 8:30 AM - 5:00 PM CST (includes a 30-minute unpaid lunch and two paid 15-minute breaks). Primary Responsibilities:

Responsibilities:

• Serve as the friendly and knowledgeable face and voice of Office Sign Company.
• Answer customer inquiries and provide expert guidance on products.
• Assist customers with order placement and processing.
• Maintain a high level of accuracy while multitasking in a fast-paced environment.
• Consistently deliver exceptional customer service with attention to detail.
• Stay up to date on company products, materials, and manufacturing processes.
• Resolve customer concerns with a problem-solving mindset and turn challenges into positive experiences.
• Work collaboratively with the Service Team to achieve common goals.
• Take initiative, work independently, and take ownership of assigned tasks.
• Bring innovative ideas to enhance customer experiences and help us continue to be the best sign company in the world.

Secondary Responsibilities:

• Proactively go above and beyond to contribute to company success.
• Approach challenges as opportunities for learning and growth.
• Foster a culture of service and teamwork, supporting co-workers, customers, and the community.
• Participate in discussions on department operations and improvements.
• Commit to personal and professional growth, as well as mentoring and supporting fellow team members.

Qualifications:

Technical Skills:

• Proficiency in phone and computer systems.
• Strong knowledge of MS Word and Excel (or similar software).
• Detail-oriented with fast, accurate data entry skills (preferred).

General Skills & Attributes:

• Positive attitude and team-oriented mindset.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently under deadlines.
• Problem-solving skills with a proactive approach.
• Excellent interpersonal and communication skills (written & verbal).
• Willingness to collaborate across departments for exceptional customer service.
• Open to feedback, continuous learning, and helping others succeed.
• Ability to stay organized, reliable, and adaptable in a dynamic work environment.
• Professional appearance and conduct.
• Have fun while making a difference!

Benefits & Perks:

• Competitive Pay: From $18.00 per hour
• Health, Dental, and Vision Insurance
• Long-Term & Short-Term Disability Coverage
• HSA & Flexible Spending Account Options
• 401(k) with Employer Matching
• Paid Life Insurance
• Generous Paid Time Off + 8 Paid Holidays
• Paid Training & Career Development Opportunities
• Amazing Company Culture – Be part of a supportive, fun, and motivated team!

Job Details:

Location: Fargo, ND 58102 – Must be able to reliably commute or plan to relocate before starting.

Job Type: Full-time

Expected Hours: 40 per week

Shift: Day shift, No nights

If you’re ready to join a dynamic, customer-focused team and bring a passion for service and innovation, we’d love to hear from you!